Delivery & Payment
Strata Physical provides reliable nationwide fulfillment across the United Kingdom for all training materials, physical exercise accessories, and lifestyle nutritional guide packs. Every parcel is dispatched promptly to support your routine physical conditioning schedule without unnecessary disruption.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £4.50 |
| DPD UK Next Day Parcel Service | 1-2 business days | £6.95 |
Transit estimates reckon working days following release. Outlying regions may require an additional 1-2 days.
Order processing
Commissions recorded before 14:00 on a business day depart that afternoon. Submissions arriving after that threshold, or over weekends and statutory holidays, process the next business day. A transmission bearing your order reference issues immediately upon completion.
Physical goods, exercise log binders, resistance bands, and sealed wellness accessory containers are packed in impact-resistant, tamper-evident corrugated boxes with reinforced tape and internal moisture-barrier shielding to prevent transit wear.
Tracking your parcel
Once dispatched, an automated confirmation message is issued via email containing a direct carrier tracking code to allow complete journey visibility across the United Kingdom.
Lost or delayed parcel
Should carrier logs display no progression for 5 business days, alert [email protected] quoting your reference. We will lodge an investigation with the transport company and execute either a replacement shipment or a complete refund, per your preference, within 10 business days of notification.
Damaged on arrival
Inspect the parcel immediately upon delivery. If physical damage is observed, record photographic documentation of the outer carton and contents, keep all original packing materials intact, and email [email protected] within 48 hours to initiate a carrier verification and replacement process.
Payment methods
We conduct transactions via Cash on delivery, Bank transfer. We never solicit card credentials or internet banking data by telephone or electronic mail.
Delivery outside United Kingdom
Dispatch is available to a defined list of territories. Applicable transport rates and estimated arrival windows appear at checkout prior to final settlement. Any local customs levies or import tariffs remain the responsibility of the recipient.
Questions about this policy
Address queries to [email protected] or ring +44 131 603 7489 throughout Mon-Fri 07:30-16:15. Every message receives a considered response within one business day.
- Merchant
- Strata Physical Conditioning Ltd.
- Registered address
- 10 Rutland Square, Edinburgh, EH1 2AS, United Kingdom
- [email protected]
- Phone
- +44 131 603 7489
- Working hours
- Mon-Fri 07:30-16:15
- Registration
- Company No. SC968932